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Information

F.A.Q.

1.Can I return an item that I am unhappy with?

Yes, provided it is in perfect condition, with tags intact you can return it within fifteen (15) days of receipt. Please see the exchange information for more details on how to return.

2.Do I need to let you know when I am returning something?

Yes, you must contact us before returning your package by calling us at 28310 53395 or sending an email (aromasofcrete@gmail.com)

3.How long will it take to process my exchange?

We aim to send you replacements within 24 hours of receiving your return, after which our usual delivery times apply.

4.I want to return my products, but I am outside the 15 day period. Can I still return them?

Yes, as long as they are returned within a reasonable time after purchase and are in perfect condition and after consultation with our store.

5. My products are defective - can I return them?

Yes, please return them in the usual way and we will take a look at them. Don't forget to include all your details, as well as any
information you think may be useful. If your product has a manufacturing defect, an exchange will be made.

6. In summary, the return and replacement of a product is possible under the following conditions:

• They have been returned to us within 15 days of receipt.

• They are returned to us in perfect condition, with their original packaging and with the labels attached.

Your legal rights are not affected.

How to return them:

• Place the products in a bag or box along with the receipt or invoice, so that the products are protected and then send them
to the following address:

Christodoulakis Konstantinos MON.IKE
2nd KM Parallel National Road Rethymno-Chania
Rethymno Crete
TK 74100
tel.28310 53395

7. Exchanges

• It will be returned to you as soon as possible and depending on stock availability, the aim is to send your replacement within 24 hours of receiving your return.

• Please note that there may be slight delays during periods.

8. Defective products

In cases where, with proven fault of www.aromasofcrete.com, products of poor and defective quality were sold or due to an error in receiving the order, in pricing, in shipping, damaged during transport, with poor packaging, etc., then it assumes full responsibility for the replacement, the return cost (in which case it will deposit the corresponding amount of expenses into a bank account that will be indicated to it), as well as the reshipment costs.

The return terms remain the same as those mentioned above.